Back to basics tip: Find Your Customer and Stay There

Where are your customers and end users? Where are you? Is there more than a breadbox between you? Oftentimes an easy fix to highlight your dedication to excellent service is to relocate yourself, or at least the front-line help part of you, within your sea of end users. At Fairfield University, we’re taking it a step further into the ‘co-location collaboration’ realm. We’ve bridged an excellent and valuable friendship with our stunning DiMenna-Nyselius Library and were humbled to be offered a prime location within its walls to better deliver support to our faculty, staff and students. Effective mid-July 2013, our Technology Help Desk will finally be centrally located within the people we serve’s path. Furniture delivery today in fact:

Onward and upward!

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